FAQ

How do I contact you?

You can use the website chat Feature (during business hours). Alternatively send us an email at support@thr1ve.me and we will get back to you within 48 hours.

What makes THR1VE ready meals different?

Our mission is to make clean, nourishing and delicious food. To do this, we make our meals from real food. This means fresh seasonal produce, quality proteins and no added chemical nasties. Our meals are chef-designed and nutritionist-approved, so you know they’ll taste great and be nourishing, too.

How do I get started?

If you’d like to shop our full menu, add the items to your basket and proceed to the checkout. You can purchase with credit card, debit card and PayPal.

Do I need to sign up to a contract?

Definitely not!

What is the minimum order requirement and delivery charge?

We offer free shipping on all orders over $99 (excludes Gift Vouchers). This minimum spend has been set so that you can order for the week, every week or just as needed.

How do I make payment?

Payment is easy. Enter your credit card details using our secure online system or checkout using Paypal. If you are using a gift voucher, enter the code received in the right hand side of our checkout and click ‘apply’.

Do your meals arrive fresh or frozen?

All meals arrive fresh to your door and can be frozen before their expiry. We recommend that our meals are consumed fresh, but if you can’t get to any before the use by date just pop them in the freezer for a later date.

What are the cooking instructions?

At THR1VE, we know how precious time is, so we have made preparation as easy and convenient as possible. Simply microwave for 2-3 minutes. Always check the packet as some heating times do vary.

What allergens are in your products?

You can see the full nutritional details of all our items when you click into the chosen item. Please be aware that all our meals may be manufactured on equipment that processes egg, wheat/gluten, soy, milk, tree nuts, peanuts, fish, shellfish, sesame, lupin and sulphites. Even though an item may be listed as free from as a direct ingredient, we cannot guarantee against cross contamination. Be sure to check with us if you are unsure about any allergens.

How long do my meals last for?

Our meals are delivered fresh, so they have a shelf life of at least 7 days. Check the expiry date on the packets, as these dates do vary depending on the product. You may choose to freeze some of our ready meals.

What areas do you deliver to and when?

You can check when/if we deliver to your postcode using our postcode checker on our delivery information page, here. If you can’t find your postcode, stay tuned because we will be expanding this reach very soon.

Do I have to be at home when my order arrives?

If you can’t be home to receive your order, we have you covered. Your delivery will generally be left at your front door or gate unless you have advised of a reasonable specific location located at the front of your property, in the delivery notes when placing your order. Our meals and snacks are delivered in a biodegradable insulated box with ice, which can hold temperature for up to 6 hours. We advise that you mention in the delivery instructions to leave the box in a cool dry place, which is not in direct sunlight. If no one is available to receive the delivery, our drivers will almost always send you a photo of where the order was left so you can easily locate it on your return. We recommend checking this photo when you receive it, just to double check it is safely at your door.

When will I receive my product?

Your delivery day will vary depending on your postcode and preference. We deliver between Wednesday and Monday each week. You can check your next available delivery day on our delivery info page - Delivery Info

What time will my order arrive?

Unfortunately, at this stage we cannot guarantee delivery times. Your order should arrive during your selected delivery window barring any transportational issues. This will also be stated on your confirmation email. Please don’t hesitate to get in touch with our customer service team on the day of delivery for an estimated time of arrival. While our drivers will endeavour to deliver during the above timeframes, we cannot guarantee a specific delivery time as traffic, accidents, school zones, weather and other such incidents can delay deliveries. Please also note our delivery times may vary from week to week as routes change weekly.

What happens if I receive the incorrect order or item?

Send us an email and photograph to support@thr1ve.me if there are any issues with your order on arrival and we will do everything we can to rectify the situation.

What happens if my order didn’t arrive?

If for any reason you don’t receive your order, please contact us immediately so we can investigate. Send us an email at support@thr1ve.me.

How do I cancel my order?

We understand that sometimes unexpected situations can occur, so if you do wish to cancel your order, please contact our friendly customer service team on support@thr1ve.me. Cancellations can only be accepted before dispatch.

How do I contact you?

You can use the website chat Feature (during business hours). Alternatively send an email to support@thr1ve.me. All customer queries will be responded to within 48 hours.

COMING SOON!